Return and Refund Policy

RETURNS

If you are not 100% satisfied with your purchase, you can return it to us within 30 days without processing fees. Please note that items returned within 30 days 

can be refunded to the original payment source.

Returns  are only accepted for items purchased directly from the Echo 9 Cigar Lounge website. Returned items must be received in new, unused and re-sellable

condition.

The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping cost of returned

items are non-refundable.

Returned items that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, you

to return it for a refund. Once this is done, you will then need to make a new purchase for the item you want.

Returns received after 30 days of original receipt may be accepted at the discretion of Echo 9 and will be for store credit only.

Returned items which were purchased as gifts will be dealt with on an individual basis.

WRONG, DAMAGED or DEFECTIVE

If there is an issue with the product itself due to defects in materials or craftsmanship please contact echoninecigarlounge@gmail.com right away so we can replace it for you